How do I add a reward to my existing pledge level?
You can add any reward you want to your existing pledge. All you have to do is add that pledge amount to your current pledge level and you’re all set. When the surveys are submitted, we would just need to know what you added to the reward itself! This includes issue two which is available to add as a $3 increase for digital and a $5 increase for print. Last updated: Thu, Aug 21 2014 8:19 am EDT
What’s the Mystery Goal mean?
It means more pages for you! The short stories and pin-ups should be from some familiar faces and from some up and coming artists who you will want to know. No increase in price to the first issue, just an increase in pages!! Last updated: Thu, Aug 21 2014 8:21 am EDT
What about the T-shirt design? You mentioned a new one…?
I did indeed. There will be a number of t-shirt options at the end of the funding. The one you see on this page PLUS a shirt that mimics the front cover of the book with different color options. Working on getting an image up on the site for it now, but it should reflect the front cover of issue one, including those numbers. Last updated: Thu, Aug 21 2014 8:23 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.